What he does
The role of the Ombudsman is to hear complaints, denouncements, criticism, ideas and suggestions from the company's external and internal public. His main objective is to eliminate practices conducted by CONNEC that might harm such public.
For that purpose, he is exempt from defending current practices of the company, remaining alert to recommend actions to eliminate facts that would affect the company's public image; change and recycle internal procedures; reorganize internal infrastructure and personnel and, even rethink marketing strategies. When receiving a complaint, the Ombudsman is prepared to recommend actions in all company levels and follow up their implementation, until a response is offered to the consumer.
Before contacting
Remember that the Ombudsman should only be contacted after you have already referred to the CONNEC Customer Services for information and/or complaints and, even though, you are still dissatisfied.
Requests for equipment servicing and/or repair should be directed to your Relationship Channel.
How to contact?
Contact the Ombudsman in case of any suggestion, praise or complaint.
Fill out the form:
If preferred, call (+55-11) 3044-4433 Monday through Friday 9:00 AM to 5:00 PM.
